CUSTOMER SUPPORT CENTRE

Have a question?

Back to Browse FAQs

Do you offer layby?

Layby is offered in PANDORA Concept Stores across Australia and New Zealand. Our online store does not offer layby.

The following terms and conditions apply to all PANDORA layby purchases:

  • Minimum lay-by purchase must be $100.00 (including GST).
  • A minimum 20% of the total lay-by sale must be paid to initiate the lay-by agreement.
  • Lay-by instalments are payable every 14 days and the goods must be paid for in full within 90 days.
  • Goods cannot be collected until paid for in full.
  • Lay-bys cannot be extended.
  • You can cancel the agreement at any time before the goods are collected. A cancellation fee of 20% of the total lay-by sale will be applied.
  • At cancellation, lay-by instalments paid in excess of the 20% termination fee will be issued back via the original form of payment, or gift card.
  • If goods on lay-by are not collected 14 days after the end of the 90 day lay-by period, the lay-by agreement will be deemed cancelled.
  • Signature and identification are required at the initial lay-by sale and at the final instalment when the goods are collected.

Can't find what you're looking for?

Get in touch