If I change my mind how do I return my online order?
To refund or exchange your PANDORA items as quickly as possible, visit your nearest PANDORA Concept Store, with a copy of your Order Confirmation email.
Alternatively, you can return your items via post for a full refund. To return your items for free:
- Within 30 days of your purchase, contact our helpful Consumer Experience team at email@example.com. You will need to provide your Order Number, Item Codes and your reason for return.
- You will receive an email with a link to download and print a prepaid return address label. This label is valid for 10 days.
- Pack your goods in the original PANDORA gift box. You may reuse the original outer packaging or a suitable alternative
- Attach the return address label firmly to the outside of your parcel and post within 10 days of receipt of your prepaid label email.