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How long until I get my money back for my online return?

If you have returned your items in a PANDORA Concept Store your refund will be processed immediately. From then, it may take up to 7 business days for the funds to appear in your account.

If you have returned your online order via post, please allow up to 14 days for it to make its way back to us. Once received, your refund will be processed back onto the original payment method within 3 business days. You will be notified by email when your return and refund has been completed. Please note that payment processing is beyond our control and it may take up to 7 further business days for the funds to appear in your account.

If you have requested a refund on an online order which has been paid for using Afterpay, once the return has been received, your order will be refunded by Afterpay. You will receive an email from Afterpay to confirm the refund has been processed and they will reimburse you for any funds you have already paid and cancel any outstanding payments.

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