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How will my online refund be processed and when will I get my money back ?

Refunds are processed in the same tender as the original transaction. A credit card payment can only be refunded back onto the same credit card, PayPal purchases will be refunded through PayPal, Afterpay purchases will be refunded by Afterpay and purchases made using Gift Cards or e-Gift Cards will be reimbursed onto a Gift Card.

Once received, your refund will be processed back onto the original payment method within 3 business days. You will be notified by email when your return and refund has been completed. Please note that payment processing is beyond our control and it may take up to 7 further business days for the funds to appear in your account.

If you have requested a refund on an online order which has been paid for using Afterpay, once the return has been received, your order will be refunded by Afterpay. You will receive an email from Afterpay to confirm the refund has been processed and they will reimburse you for any funds you have already paid and cancel any outstanding payments.

Details about PANDORA’s change of mind and returns policy can be viewed at:

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