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How do I exchange items I purchased online if I change my mind? (NZ)

Yes, you can exchange unused items purchased online within 30 days of placing your order.*

You can exchange your items in any PANDORA Concept Store across New Zealand, just be sure to take a copy of your confirmation email into store.

Our online store is currently unable to facilitate exchanges via post, however you can return your online order for a full refund by following these steps:

1) Please contact our Consumer Experience team at with your order number and the items you wish to return so a free returns postage label can be generated and emailed to you. 

2) Pack your goods in the original PANDORA gift box. You may reuse the original outer packaging or a suitable alternative

3) Attach the return address label firmly to the outside of your parcel

4) Post within 10 days of receipt of your prepaid label email

5) When you are ready, you may go ahead and place another order for your preferred items.


*Please note, items purchased with Afterpay cannot be exchanged. Please contact the online Consumer Experience team ( for further assistance.

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