What if I change my mind before receiving my online order? (NZ)
Don’t worry. Simply wait to receive your order.
To refund or exchange your PANDORA items as quickly as possible, visit your nearest PANDORA Concept Store, with a copy of your Order Confirmation email.
Alternatively, you can return your items via post for a full refund. To return your items for free:
- Within 30 days of your purchase, contact our helpful Consumer Experience team at firstname.lastname@example.org. You will need to provide your Order Number, Item Codes and your reason for return.
- You will receive an email with a link to download and print a prepaid return address label. This label is valid for 10 days.
- Pack your goods in the original PANDORA gift box. You may reuse the original outer packaging or a suitable alternative
- Attach the return address label firmly to the outside of your parcel and post within 10 days of receipt of your prepaid label email.