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I can’t log in – error says “Member not found”

If you receive the error message “Member not found”, but you get the error “Email address not unique” when you try to create a new account, you will unfortunately not be able to log in to your account at this time. This is caused by a technical issue on our website.

While we work to resolve this issue, you can still make a purchase by checking out as a guest. You will receive an email with information of your purchase to keep for future reference.

If you are hoping to log in to find out what is on your wish list, or your jewellery sizes please send an email to to ask for assistance.

If you would like to change your details in your account, change your email preferences, or if you are hoping to add to your wish list to enter our Wish List competition please send us an email.

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