The item I received from the online store is faulty, damaged or has broken. How do I resolve this?
You can choose between a refund, exchange or repair, if your item exhibits a genuine fault or is not as described providing that;
- The item is a genuine PANDORA item
- The item was purchased on the PANDORA Australia Online Store
Please contact our Consumer Experience Team at firstname.lastname@example.org. From there, we will resolve the issue as quickly as possible.
For full Warranty information, please visit: www.pandora.net/warranty
Further information on consumer guarantee’s is available here: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund