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The item I received from the online store is faulty, damaged or has broken. How do I resolve this?

You can choose between a refund, exchange or repair, if your item exhibits a genuine fault or is not as described providing that;

  • The item is a genuine PANDORA item
  • The item was purchased on the PANDORA Australia Online Store

Please contact our Consumer Experience Team at From there, we will resolve the issue as quickly as possible.


For full Warranty information, please visit:

Further information on consumer guarantee’s is available here:

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