CUSTOMER SUPPORT CENTRE

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I have a broken, damaged or faulty item, what can I do ?

You can choose between a refund, exchange or repair, if your item exhibits a genuine fault or is not as described providing that;

  • The item is a genuine PANDORA item
  • The item was purchased in an Australian or New Zealand Concept Store

For full Warranty information, please visit: www.pandora.net/warranty


Further information on consumer guarantee’s is available here: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

 Items purchased via Afterpay may only be exchanged or returned at the original store of purchase. For full terms & conditions please visit www.afterpay.com

Items purchased via Layby may only be exchanged or returned at the original store of purchase.
For full terms & conditions please visit www.pandora.net and search Layby.

For further assistance, please visit your local PANDORA Concept Store or contact aunzsupport@pandora.net

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