CUSTOMER SUPPORT CENTRE

Have a question?

Back to Browse FAQs

The item that I have purchased is broken, damaged or faulty, what can I do?

You can choose between a refund, exchange or repair, if your item exhibits a genuine fault or is not as described providing that;

  • The item is a genuine PANDORA item
  • The item was purchased in an Australian or New Zealand Concept Store

For full Warranty information, please visit: www.pandora.net/warranty


Further information on consumer guarantee’s is available here: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

 

Items purchased via Afterpay may only be exchanged or returned at the original store of purchase. For full terms & conditions please visit www.afterpay.com

Items purchased via Layby may only be exchanged or returned at the original store of purchase.
For full terms & conditions please visit www.pandora.net and search Layby.

 

For further assistance, please visit your local PANDORA Concept Store or contact aunzsupport@pandora.net

Can't find what you're looking for?

Get in touch