The item that I have purchased is broken, damaged or faulty, what can I do?
You can choose between a refund, exchange or repair, if your item exhibits a genuine fault or is not as described providing that;
- The item is a genuine PANDORA item
- The item was purchased in an Australian or New Zealand Concept Store
For full Warranty information, please visit: www.pandora.net/warranty
Further information on consumer guarantee’s is available here: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
Items purchased via Afterpay may only be exchanged or returned at the original store of purchase. For full terms & conditions please visit www.afterpay.com
Items purchased via Layby may only be exchanged or returned at the original store of purchase.
For full terms & conditions please visit www.pandora.net and search Layby.
For further assistance, please visit your local PANDORA Concept Store or contact firstname.lastname@example.org