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I have received an unwanted gift, what can I do?

If you have received an unwanted gift, PANDORA will happily offer you an exchange or PANDORA gift card, within 14 days of purchase providing that;

  • The item is a genuine PANDORA item
  • The item was purchased in an Australian or New Zealand Concept Store
  • The item is in “as new” condition (unworn, unused and as sold)

Unfortunately we are unable to offer refunds unless your item exhibits a genuine fault or is not as described.

To assist in the process, it is recommended that you contact your gifter to obtain a valid proof of purchase.

If you have received a gift receipt with your gift, please bring this with you when you visit your local store.

For full Change of Mind Policy and Refund Policy, please visit:  

If you are unable to obtain a receipt for your gift, please contact for further assistance or alternatively please visit your local PANDORA Concept Store.


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