CUSTOMER SUPPORT CENTRE

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Can I get a refund on the items that I purchased in store?

You can choose between a refund, exchange or repair, if your item exhibits a genuine fault or is not as described providing that;

  • The item is a genuine PANDORA item
  • The item was purchased in an Australian or New Zealand Concept Store


Unfortunately we are unable to offer refunds on change of mind purchases.
Please retain your receipt as proof of purchase.

For full Refund Policy, please visit: www.pandora.net/returns  

For full Warranty information, please visit: www.pandora.net/warranty


Further information on consumer guarantee’s is available here: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Items purchased via Afterpay may only be exchanged or returned at the original store of purchase. For full terms & conditions please visit www.afterpay.com

Items purchased via Layby may only be exchanged or returned at the original store of purchase.
For full terms & conditions please visit www.pandora.net and search Layby.

For further assistance, please visit your local PANDORA Concept Store or contact aunzsupport@pandora.net

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